Lifestyle Tour Coordinator
Duties &
Responsibilities:
Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers.
Answer and accurately document all calls for Lifestyle reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request.
Review and familiarize yourself with all activities/events taking place on property and in the local community.
Make and confirm Real Estate Lifestyle reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events.
Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries.
Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms.
Check Departmental & Personal email and return messages promptly.
Check the Golf Cancellation Policy daily on the Golf Course Status page.
Communicate with entire team pertinent information provided directly to you.
Audit Lifestyle reservation systems to ensure correct bookings for members and guests.
Notify Management if anything seems amiss with system set-ups for tee times and Lifestyle reservations.
Complete daily Lifestyle checklists per scheduled shift.
Take inventory of office supplies & maintain a clean area.
Set up and coordinate amenity deliveries for guests.
Understand the history of the company to provide to visitors and guests, turns lights on/off, take inventory of supplies, and prepare coffee throughout the day insuring that the machine is off prior to closing.
Perform other duties as directed by Management.
Safety Responsibilities & Requirements:
Actively upholds safety rules/guidelines in accordance with RLO, OSHA, EPA, DNR, & other State/Federal laws.
Takes personal responsibility for safety every day.
Qualifications/Requirements/Experience/Education:
2 years office-related & customer service experience.
Knowledge of the hospitality industry is preferred.
Intermediate computer skills using Microsoft Word & Excel.
Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests.
Ability to handle multiple calls while maintaining a calm demeanor.
Job requires the ability to work weekends & holidays.
Flexible scheduling is mandatory due to 365 days of operation.
Ability to lift up to 50lbs.
Job requires sitting at desk (90%) and standing & greeting (10%).
Recommended Skills Attention To Detail Auditing Coordinating Customer Service Diplomacy Hospitality Industry Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers.
Answer and accurately document all calls for Lifestyle reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request.
Review and familiarize yourself with all activities/events taking place on property and in the local community.
Make and confirm Real Estate Lifestyle reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events.
Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries.
Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms.
Check Departmental & Personal email and return messages promptly.
Check the Golf Cancellation Policy daily on the Golf Course Status page.
Communicate with entire team pertinent information provided directly to you.
Audit Lifestyle reservation systems to ensure correct bookings for members and guests.
Notify Management if anything seems amiss with system set-ups for tee times and Lifestyle reservations.
Complete daily Lifestyle checklists per scheduled shift.
Take inventory of office supplies & maintain a clean area.
Set up and coordinate amenity deliveries for guests.
Understand the history of the company to provide to visitors and guests, turns lights on/off, take inventory of supplies, and prepare coffee throughout the day insuring that the machine is off prior to closing.
Perform other duties as directed by Management.
Safety Responsibilities & Requirements:
Actively upholds safety rules/guidelines in accordance with RLO, OSHA, EPA, DNR, & other State/Federal laws.
Takes personal responsibility for safety every day.
Qualifications/Requirements/Experience/Education:
2 years office-related & customer service experience.
Knowledge of the hospitality industry is preferred.
Intermediate computer skills using Microsoft Word & Excel.
Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests.
Ability to handle multiple calls while maintaining a calm demeanor.
Job requires the ability to work weekends & holidays.
Flexible scheduling is mandatory due to 365 days of operation.
Ability to lift up to 50lbs.
Job requires sitting at desk (90%) and standing & greeting (10%).
Recommended Skills Attention To Detail Auditing Coordinating Customer Service Diplomacy Hospitality Industry Estimated Salary: $20 to $28 per hour based on qualifications.
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